SugarCRM offers a wide range of feature-rich set of business processing tools that are not limited to the customer-facing business demands. SugarCRM enhances marketing effectiveness, drives sale force performance, improves customer performance, and provides and executive insight into the business performance. vTiger too follows the suit and provides sales force automation, marketing management, and customer service, support and procurement for small enterprise users.

SugarCRM is the ideal choice for the large organizations as it provides really advanced features that are convenient to manage the complete organization. SugarCRM has excellent collaborative and administration capabilities that adapt from business to business, thus no constraints around deployment. On the other hand vTiger is really easy to use as compared to the functional heavy SugarCRM and even loads faster. Unlike the paid version of SugarCRM, vTiger is completely free and does not require any up-front investment. Albeit that SugarCRM provides a 100% open source code for inexpensive customization and support.

Of all the advantages and disadvantages both these Open Source CRM software balance each other. Though it would be safe to speculate that vTiger will be taking over the market share of SugarCRM in near future.